Hiver help desk review
Hiver touts itself as the world's first Gmail-based help desk software . In other words you can use it entirely from Google Workspace without installing any unnecessary extra software. In theory this means minimal fuss with setup and virtually a zero learning curve, provided you can trust your data to the gods of Google. Read on to find out if Hiver deliver on their claims. Hiver: Plans and Pricing Hiver has three main pricing plans for 'customer service' as they call it. The 'Lite' tier costs $15 per user per month if paying annually of $19 per user if you pay month to month. The plan supports up to 10 agents over 2 shared e-mail inboxes. Users have unlimited access to e-mail templates and tags. You can also set up live chat, your own knowledge base, Whatsapp channel and shared contacts. Other perks include collaboration on tickets, with 'collision' support to make sure two agents aren't working on the same matter unknowingly. Hiver also offer dedi...