HelpDesk review
As the name suggests, HelpDesk is a cloud-based help desk platform for organizations of all sizes. The company themselves claim that over 5,500 'experts' are helping customers through its automation features. Naming your business after the very product you're selling is a bold move, so we're here to look beyond the hype: does HelpDesk deliver on its promise to be the best ticketing and workflow management solution out there? (Image credit: HelpDesk) HelpDesk: Plans and pricing HelpDesk has a very clear pricing strategy and even offers a free 14-day trial with no credit card required. Unlike the myriad of subscription options usually offered, the HelpDesk pricing page seems to offer just two. The 'Team' plan costs $29 per agent per month if billed annually or $34 per agent if you pay month to month. This includes obvious benefits like having all your messages in one dashboard, inclusion of all customer data within tickets and even a 'private...