Freshdesk CRM review
Freshdesk is a customer support platform from Freshworks . This CRM offers a helpdesk, messaging center, and call center all in one. In our Freshdesk review, we help you decide if this is the best CRM software for your business. Freshdesk is designed specifically for customer engagement, and is one of a series of Freshworks CRMs with different focuses – the other two being Freshmarketer for marketing and Freshsales for sales management. If you're looking for an all-in-one CRM that combines sales and marketing, we recommend Freshsales Suite . Freshdesk review: Snapshot Freshdesk is a capable CRM that enables your business to offer outstanding customer support. The platform helps you manage email ticketing, live chat support, and a call center, and it’s much simpler to use than competing CRMs like Zendesk. It offers a number of useful tools for team collaboration, including shared inboxes and tools for automating the organization of incoming requests. The software also incl...