Keeper Password Manager
Keeper Password Manager is considered one of the best password managers out there, and for good reason. Keeper is one of the most respected names in the security business, and this app places a big emphasis on helping companies keep sensitive data on lockdown – so you’d hope their security situation is up to snuff.
Happily, Keeper’s website boasts of some pretty impressive security credentials, with zero-knowledge design, high-end security auditing, market-leading encryption and impressive features elsewhere.
Beyond that, Keeper deploys powerful admin tools, great sharing options and remote access, so it could be a top-notch option for any business that wants a fully-featured password management system. There’s more information about business password protection, too, from our-round up of the best business password managers.
Keeper: Plans and pricing
Keeper has plans for individuals and businesses of all sizes, starting with the Keeper Business Plan at $3.75 / £4 / AUD$7 per user/month. The basic plan includes user password management, while administrators can manage user groups, enforce policies, and perform security audits. Enterprise plans need a custom quote, but they apparently start at $5 / £5 / AUD$8 user/year and add support for single-sign-on authentication, automated team management, and advanced provisioning methods.
Additionally, you can add custom modules with additional features. These include the advanced reporting module for $10 / £10 / AUD$15 user/year, compliance reporting for the same price, file storage and sharing starting at $125 / £110 / AUD$190 year, dedicated onboarding and training for $750 / £650 / AUD$1250 per year, dark web breach scanning for $20/user/year, and ultra-secure messaging for $20 / £20 / AUD$30 per user a year.
For individuals, meanwhile, the Keeper Personal plan is available for just $2.92 / £3 / AUD$5 a month which supports unlimited passwords on an unlimited number of devices for an individual user. As with the business plan, you can pay extra for different modules – in this case secure file storage and the BreachWatch alerting system. There’s also the five-user Family Plan available for $6.25 / £6 / AUD$9 a month and has five private vaults.
Keeper: Setup
It’s clear that Keeper’s developers put a lot of thought into its business products. Mass distribution is made easier thanks to command-line installation on Windows), while desktop and mobile apps and browser extensions are very easy to install. Most users will have themselves up and running in a matter of minutes.
Initial administrative setup will obviously take longer, but much thought has gone into streamlining this process, with multiple methods for bulk-importing users, like email auto-provisioning based on domain name, SSO, or API/SDK. After spending some time setting up various teams and roles, you need only add users as appropriate.
Keeper: Interface and performance
Each user has their own encrypted vault for storing passwords, credentials and information, accessible through any number of desktop, mobile, and online apps. All the password management basics are here: a password generator or strong and unique passwords, identity management and payment information, and access to shared passwords. However, identity information for form filling is a bit limited, as you can’t create your own fields or add multiple addresses.
Administrators can easily manage multiple users, who can be assigned roles and divided into teams. Passwords, folders, and subfolders can be shared with individual users, teams, or roles, with the ability to disable password re-sharing, editing, or even viewing, while enforcement policies ensure everybody in your company is using or generating strong passwords. There is also an Admin Console for monitoring and managing Keeper across the organization. This can also help to enforce the use of best security practices like 2FA, and password security.
The app interface is intuitive and easy to use, with tabs for passwords, identities, security audit, and BreachWatch. In-browser password autofill and form-filling are well executed, with tabs for entering a password, address, or card information.
The admin interface is equally agreeable to use, with a Dashboard that gives you a quick overview of user activity and any security issues, and an Admin tab for managing users, roles, teams, two-factor authentication, and provisioning. If you’ve paid for additional modules, you’ll have access to the Security Audit, BreachWatch, and Reporting & Alerts to manage these features. Everything is also clean and well laid out.
Platform support is good, too. Keeper works on Windows, masOS, iOS and Android, it supports Linux, and a password-filling extension works in Chrome, Firefox, Safari, Edge, Brave and Opera. The main app can also run directly in your browser. That command-line installation is a boon, and the only thing missing here is functionality on obscure browsers.
Keeper: Security
Security is first and foremost at Keeper. First of all, it’s a zero-knowledge company that undergoes regular SOC 2 and ISO 27001 auditing. It also meets US and EU directives on data protection. Encryption is done on the fly and at device level, with AES 256-bit and PBKDF2 encryption, so no readable information is ever kept on Keeper’s servers.
Admins have full control over which users can access what information and for how long, so there’s no risk of an employee keeping any information after leaving your company, while BreachWatch continuously watches for leaked passwords, and a secure file storage system helps keep your most sensitive documents safe.
Keeper: Support
Keeper comes with great support for businesses. Not only can you benefit from onboarding and training for the whole team, but the support center features a very rich knowledge base with plenty of videos and articles that balance depth and accessibility.
Chat support is available 24/7, which is great for businesses, while phone support is available 10AM–5PM CST. We were a little confused by the online chat, which didn’t tell us if we’d been connected to somebody or how long we might have to wait, although somebody did get back to us within two minutes.
Personal users don’t get the same support as the business clientele. There is no direct phone number, nor an email, but rather they need to go through the support portal. They still have access to all the articles and videos on the self-support side, such as step-by-step guides for installing Keeper on each web browser and supported platform.
Keeper: The competition
There are a number of good password managers out there for businesses. Dashlane has a similar business offering, but includes dark web monitoring at at a cheaper price then Keeper Business and BreachWatch. This is a good solution if you don’t need Keeper’s advanced user management. Alternatively, LastPass includes support for Opera and doesn’t make you pay extra for secure file storage.
Keeper: Final verdict
Keeper offers industry-leading security with a simple interface that both end-users and IT managers will find easy and enjoyable to use. Pricing is broadly in line with industry standards, although additional features like BreachWatch and onboarding can significantly increase the yearly invoice. Nonetheless, for managing passwords and sensitive information across various teams and roles, Keeper is hard to beat.
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